Produktbeskrivning
SonicWall SonicWall global support services are designed not only to keep your security infrastructure current, but also to react swiftly to any problem that may occur. However, that's not enough to keep your network safe these days. So the support services also include crucial updates and upgrades, the fine technical support, access to extensive electronic tools and timely hardware replacement.
Designed for customers with SonicWall SonicWall E-Class solutions, SonicWall SonicWall E-Class Support 24x7 delivers the enterprise-class support features and quality of service that enterprise companies require keeping their networks running smoothly and efficiently.
Customers with mission-critical network requirements cannot afford downtime; SonicWall SonicWall Dynamic Support 24x7 is an around-the-clock support service.
Egenskaper
● E-CLASS SUPPORT 24x7:
● Direct access - 24 x 7 x 365 access to a team of highly-trained senior support engineers
● Telephone/email/web-based support - 24 x 7 x 365 telephone, email and web-based technical support
● Software/firmware update - for all software and firmware updates and upgrades
● Hardware replacement - advance exchange for replacement of defective hardware
● Support tools - for access to SonicWall's electronic support tools
● SONICWALL DYNAMIC SUPPORT 24x7:
● Telephone/email/web-based support - for 24x7 technical assistance
● Software/firmware updates - for all software and firmware updates and upgrades
● Hardware replacement - advance exchange for replacement of defective hardware
● Support tools - for access to SonicWall's electronic support tools
Teknisk specifikation
Allmänt
| Typ | Tekniskt stöd |
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| Inkluderad service | Telefonrådgivning |
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| Full kontraktsperiod | 5 år |
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| Service tillgänglig | 24 timmar per dygn / 7 dagar per vecka |
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Programvara
| Titel på programvara | SonicWALL NSv 470 |
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| Installationstyp | Lokalt installerad |
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Specifikationer
| Service och support | Telefonrådgivning - 5 år - tillgänglighet: 24 timmar om dygnet / måndag - söndag
E-postrådgivning - 5 år - tillgänglighet: 24 timmar om dygnet / måndag - söndag
Webbstöd / internetstöd - 5 år - tillgänglighet: 24 timmar om dygnet / måndag - söndag
Uppdatering vid nya versioner - 5 år
Åtkomst till webbdatabas - 5 år |
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Kompatibilitetsinformation
| Designat för | SonicWall Network Security Virtual (NSV) 470 Virtual Appliance |
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